Dealing with #*%&$)!

NEW ORLEANS — How do your service writers and advisors handle it when an angry customer gets on the phone or in front of the desk and barks out demands and complaints? These situations unfortunately come with all businesses, and learning to address them properly is key in keeping customers happy and maintaining your reputation. Margie Seyfer worked with some owners at ASRW on Wednesday afternoon to prep them with tools, phrases and approaches to defuse these situations as quickly and successfully as possible. “Swearing is an anger igniter. Getting a customer to speak in more positive terms can turn a customer around.” But how do you start? Seyfer suggested a handful of steps, starting with count to 10 before you speak. If you can’t make it to 10, get some numbers in. Second, ask permission to rewind. Phrases like this can help: “I apologize. Could we just start over?” “You know, your language is distracting me from helping you.” “Would you please slow down? I’m taking notes.” Read more
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2013 McLaren MP4-12C Spider

So far, so good for McLaren Automotive. Since the MP4-12C coupestarted deliveries roughly 16 months ago, there are now 1,500-plus more great supercars traveling the roads of our planet. There have been potholes, particularly the hotly awaited initial UK comparison tests in 2011 that (frankly) both we and McLaren felt the MP4-12C would ace versus the Ferrari 458 Italia & Co. In almost every test, the 570-horsepower Ferrari eclipsed the 592-horsepower MP4-12C and, beyond lap time tenths and hundredths, the victory was based almost purely on emotional issues: disappointing exhaust sounds from the 3.8-liter twin turbocharged V8, clinically efficient chassis responses tempered by little excitement through the steering wheel or seat of the pants, or an exterior that didn’t look quite special enough. Read more
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2013 Lamborghini Gallardo LP 570-4 Super Trofeo

This is the latest Lambo, and it has a long name: 2013 Lamborghini Gallardo LP 570-4 Super Trofeo. It’s a name that reminds me of Supercalifragilisticexpialidocious, but that doesn’t, as a matter of fact, have anything at all to do with Mary Poppins. What the Super Trofeo does have is a bent for racing, and, says Lamborghini, a 120 percent improvement in aerodynamics over its predecessor. That all comes from an R&D team reworking the body and adding adjustable aerodynamic devices such as its 10-position rear wing. The Super Trofeo also benefits from improved brake ducting, which the company says increases front brake cooling by 50 percent. Not too shabby. Basically, this angular beast is scientifically formulated to go really fucking fast without coming off the road. Are you ready (and do you have the money)? Read more
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This RC Car Chase Blows Away Some Hollywood Blockbusters

You may never again be able to justify spending your hard-earned cash at the movie theater when you see what a group of incredibly talented amateur filmmakers are able to pull off with a small fleet of RC cars. Working with the video game developers behind Need for Speed: Most Wanted and a skilled crew, Freddie Wong and Brandon Laatsch created this scale police chase action sequence that is just as impressive as multi-million dollar Hollywood productions. All the requisite cliches are there, including smashed fruit stands, flipped cop cars, and a helicopter giving chase. It’s just that everything happens on a far smaller scale—except the action. And the making of video is just as fascinating to watch. Although, the lack of tiny RC crew trailers or a miniature craft services truck is a little disappointing. Source: Gizmodo  
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Hyundai creates 400-HP Veloster Turbo Velocity concept for SEMA

  Hyundai has already released renderings of its Cosworth-tuned Genesis Coupe that will be on display at the2012 SEMA Show, and with the show just a couple more weeks away, Hyundai is now teasing a souped-upVeloster headed to Las Vegas. The Hyundai Veloster Turbo Velocity concept was designed at Hyundai’s America Technical Center in Irvine, CA to be a street car that is also trackable. To start, Hyundai had the Veloster Turbo’s stock engine sent off to Cosworth for new internal components, turbocharger, intercooler, intake manifold and engine controller, and it was finished off with a custom exhaust system. The result gives the Velocity concept more than 400 horsepower and 350 pound-feet. To handle the track, Hyundai also upgraded the car’s suspension and brakes. SEMA concepts are known for their flashy, over-the-top designs, and the Velocity will not disappoint with its wide body kit, a massive rear wing and a white-painted roof that gives the car a custom chopped look. Intending to prove this concept is ready for the track, the Velocity also comes with a full roll bar, data acquisition hardware and racing harnesses. We’ll have live images of the Veloster Turbo Velocity concept for you in a couple weeks, but until then, Hyundai has included a press release and a quick video of its SEMA-bound concept that we’ve posted below Read more
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