Category Archives: Customer Service
Why your customers don’t like you
Taken from: Source
OK, that’s not fair. Most people like you. At least according to a recent Consumer Reports Annual Auto Survey in which 73% said that they were either completely or very satisfied with their repair shop. I thought it interesting to look at the 5 reasons most often cited for dissatisfaction.
Read something interesting the other day
I came across this article, it is written by an automotive technician explaining why your friendly technician and himself are NOT trying to rip you off when they make you aware of a problem or worn item on your vehicle. Having been in the industry for almost 20 years myself, I can personally vouch for everything he states, people will absolutely scream, insult and threaten you when you try to save their lives, or the lives of their children. There have been instances where I have had to call the local police and make them aware of an unsafe vehicles condition as the irate customer left my lot, with their 4 kids in the back and the vehicle having one working brake caliper and nothing else.
