Where there’s smoke, is there fire?

We’ve all heard this old saying, but does it have any real meaning in the automotive world? Let’s listen to Senior Coach George Zeeks share his experiences in the trenches. After spending more than seven years talking with and helping shop owners through their problems, I can firmly say that it definitely, maybe does have meaning. One of the biggest issues is responsibility, and so many people try so hard to avoid that particularly thorny issue. They begin to embrace the smoke and pray that the fire doesn’t break out. We often know that we have problems in our shop way before they raise their ugly heads to become clearly visible. And the way they become visible in today’s world is on the Internet, as a bad review. Are you hiding in the smoke? Maybe? Well then, read on. Whose Fault is It, Anyway? Read more
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